Questionsthat reach the desk most
Short, plain answers with no marketing language in them.
Adults only. Gold Coins never convert to cash. Free postal entry accepted at every brand listed. Helpline 1-800-522-4700.
Which balance reaches the bank?
Only the promotional one, usually Sweeps Coins. It has to clear the lap requirement and finish above the brand minimum. Gold Coins convert to nothing at any brand on the board.
Can I finish without buying coins?
Yes. Free postal entry is accepted at every brand on the board and those coins redeem on identical terms. Several operators also drop coins into active accounts daily. It is slower than buying and it works, and we have run a postal-only balance to a finish before writing about it.
What clock should I expect?
Between roughly seven hours and four working days on our timings, measured from a filed request on a verified account. The first run is slower everywhere because verification happens alongside it.
What does the lap requirement mean?
That the promotional balance must be staked a set number of times before it unlocks. One-times on 50 SC means 50 SC of stakes in total, counted by stakes rather than wins, so a losing run does not stop it clearing.
Why is there a minimum?
Payment processors charge per transfer, so a bar stops withdrawals costing more to send than they are worth. Bars here run from 50 to 100 promotional coins, and a low one matters more than a large opening package.
Do purchased coins run faster?
No. Every game runs identical mathematics however the coins arrived. Buying gets you more turnover in one sitting and nothing else.
Which states are covered?
Washington is closed everywhere. Idaho, Michigan, Montana and Nevada are restricted at some operators. Everywhere else is generally open. Our state page carries the detail and the operator rules page is final.
Are these links commercial?
Some are. The rate is fixed before timing and never moves a position, several brands on the board pay nothing, and no operator sees a review before publication.
Not answered here?
Send the question over. We answer everything that is not an operator support matter.